Sometimes We Just Can’t Win

On our blog we have mentioned a number of times about the postage options we offer and try to help our customers. This week we have seen a number of emails that have given us the run around and not our fault. Have this little flurry of emails been saved up for the first week of June?

WebShop

This week we are going to give you a little insight to what we are dealing with last week. One of which has cost us a fair chunk of money at the same time.

Context: let us paste a little bit of information from Parcel Force’s (or should we say ‘Parcel Farce’?) own website;

Source: https://www.parcelforce.com/help-and-advice/sending/saturday-parcel-delivery

“A Saturday parcel delivery service is available to the majority of UK destinations for an additional fee of £9.00 per consignment (for non-account customers). Deliveries are typically between 7.00 am and 1 pm.”

Note the word; “typically“. Although you pay for a service it’s not guaranteed by the provider that offers the service in the first place. We can only do what we can within the guidelines that are given to us for the services we offer on their behalf. Reading through many courier and mail delivery companies they say things like, ‘due to covid……’ to explain some of the possible delays.

A few case studies for you, worryingly for us these are genuine cases.

Case 1.

Cause: a customer wanted a set of service parts for his car, nothing special just the usual spark plugs & filters on a newish Mustang (without giving to much away and keeping this customer anonymous). So he orders the parts the day before for a 24hr delivery. We packaged the parts and they left us within a couple of hours as the parts were ordered before the cut of point. The parcel was delivered around noon. The customer was on email hammering us to say it wasn’t good enough as the car was at the garage waiting for the parts! He even tried to get us to give him the parts for free for compensation.

Response: the fact that this was a 24hr service once it leaves us – it’s really not our fault as we use a service in good faith. We called the customer and asked why he didn’t order the parts earlier to make sure this didn’t happen. He had now answer and parts were a couple of hours ‘late’ to the garage.

Result: this customer is just a messer, and never used us before and will not be using us again – “C” button applied. (Remember “C” button is for ‘cancelled’, not anything else as it has been suggested!) 😀

Adam’s response. ‘Please order your parts in good time to avoid this happening in the future. It’s a simple case of common sense and forward planning.’

Case 2.

Cause: a regular customer ordered £300 worth of parts to be delivered next day (Friday). Nothing wrong with that and all was fine. The parts were ordered on time and picked up on time. We then emailed the customer with the tracking number for his reference. Late Friday afternoon we got an email to say the package had not arrived.

Response: the tracking had not entered the system and was technically ‘lost’. We eventually found out that the collection driver was not doing his job and didn’t scan the package at collection from us, even though we had the stub from the label. This means that we could not prove the package was even picked up from us. Parcel force refused to accept responsibility for a) the parcel being lost. b) The driver not doing his job. We could wait 16days to see if the parcel turned up. This is totally unacceptable to us, let alone the customer.

Result: we picked another £300 worth of the same parts to fulfil the order and paid out of our own pocket £35 to have the parts delivered before 9am on a Saturday service as this was clearly not the customers fault. The package turned up 9 am on the following Monday. We again complained to Parcel Force who gave us £14 in compensation and nothing else what so ever. We had an unhappy customer (who fully understands now that it wasn’t our fault). we are down £321 in total due to the Parcel Force driver not doing his job properly. Now we have to stand and watch the Parcel Force drivers scan every parcel before it enters their van to make sure that they are doing their job correctly. That is obviously not a waste of our time!

Case 3.

Cause: (although this labelled as single case, this is comprised of multiple instances of the same thing). Customers have ordered parts for collection ‘next day’. We pick the items from stock, package the orders up and then we store them in our offices ready for their collection. At one point there were double figures of parcels waiting for customer collection.

Response: most of those packages are still sitting in our offices two weeks later. We are now having to move them out from the reception office back into our packaging room as we didn’t have enough room to deal with our other customer’s hospitality, payments and booking in work requests.

Result: if we had delayed sending the parts out for two weeks we are sure the world would have stopped spinning and it would have been our fault. What else can we do? Stopping the collection service would limit the options of customers who want to collect their parts fast, like our trade customers who can get their parts almost on a walk in service.

Case 4.

Cause: customer ordered some parts via a 24hr tracked service, wanted urgently for next day delivery. We got an irate email the next day to say he hadn’t got his parts.

Response: we checked the tracker log and the parcel was ‘attempted delivery’ on time the next day just before 10am. A card was left at the customers address to say that they were unable to leave the package and would attempt delivery the next day. This wasn’t good enough according to the customer.

Result: the customer had gone out shopping and didn’t think the parcel would turn up. Most of the time the system works, as in this case. This customer will not be using us again and “C” button applied.

Case 5.

Cause: customer orders a couple of small parts via Royal Mail to save money and used the second class postage option. Nothing wrong with that and makes good sound sense.

Response: customer emails us a day later to say that the parts had not arrived and we had disgusting customer service.

Result: we checked the automated ordering from the WebShop, the parts were indeed sent second class large parcel. We advised that the parts would be a least a couple of days due to his own choice of delivery option. Customer advised us that he wouldn’t be using us again as a result. The customer is 100% correct in this case – he won’t be using us again because the “C” button has been applied.

Case 6.

Cause: a new customer we have not dealt with before emails that he needs a part urgently.

Response; we tell the customer he can collect it today if he wanted.

Result: the customer arrived within the hour. He left with the part he needed and paid for it within five minutes. No email to say thanks or anything, not that we expected to be fair.

Please can you let us know if we are still unreasonable on our postage options. We listened that standard Royal Mail should be used; so we re-introduced it. We were asked for different courier options; we introduced them. It seems that we just can’t win sometimes which is disappointing for us. What else do we have to do to improve? You tell us.

On a positive note we are proud to say that we have a extremely high satisfaction rate for our customers. Once customers have used us they continue to do so to be fair. Perhaps these Covid lockdowns have affected some people in a negative way more than we thought. 😦

Onto the good stuff……

Customer Cars:

This week the ‘Green Goddess’ has been moved into the ‘panel shop’ for the start of the strip down. We suspect that most of it will be swept up and put into a bin.

Further investigation shows us what we expected to find; a Flintstone powered vehicle!

The rear of the car in the trunk area.

Are we worried? Nahh, considering some of the cars we have had to work on, there is quite a lot to be going on here. Nothing that we haven’t seen many times before.

This little lady will be as good as new. We will have to use a lot of sheet metal panels from our stock of course, but have allowed for that. 😉

Stay Safe & Take Care!

Posted in Blog, Customers' Cars, Mustang, Mustang Maniac, sheet metal, Webshop | Tagged , , , , , , , , , , | 13 Comments

A Wolf In Wolf’s Clothing

We are really excited to have our very own Resto-Mod project back this week, ‘The Wolf’ as it shall be known. The Wolf project has been a little while getting to this stage as it wasn’t a priority for us, more of a filler for the quieter moments waiting for the next car, but more on that later with the Wolf’s first pictures in paint.

Customer Cars

The Pro Street is back with us under a new ownership. The new owner wants a few little tweaks made and some upgrades which we will bring for you as we go along.

There are few images that strike fear into other motorists, there are cars with their engines poking out of the hood exposing huge blowers, or the back end of a Mustang with big fat tyres. This just happens to be one of those cars. The Shelby lights accentuate the fact that this is a bad ass car.

It’s great to have her back where we continue to take good care of her as we know the work history of this little lady.

Our Car – The Wolf

Now the colour is revealed you may or may not have noticed the bumpers are on the car already. They bumpers both front and back were sent away to be de-chromed, subtly reshaped, shortened and we removed the bolt holes and painted body colour. Our own secret process to even make it removable if we need to.

The paint is black and the stripes are a real subtle shade of matt black which can only really be seen in certain lights. Exactly as Adam wanted it.

The whole car will be de-chromed and stealth black.

The two images below are trying to show a close up of the stripes on the paint and the bumpers.

As we said earlier, the car is going to be a full blown Resto-Mod and will be unique as we have not seen anything like what we are planning to do. 😉

Watch this space for pretty awesome updates.

WebShop

We have a new product that we are trialling at the moment to see if it’s good enough to go for sale. The radiator cap with a built in temperature gauge.

Coming Soon

We are in the process of developing a simple, but very effective and most importantly a user easy fitting security device. We have developed a MK1 prototype, MK2 was an improvement but the quality wasn’t where we wanted it to be. The Mk3 looks to be the way to go, a little more cost and development involved, but it will be well worth it. There will be more on this as we start the production and we get stock levels up. We aim to even make it a customer’s bespoke option as a special order!

Stay Safe & Take Care!

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A Green Goddess

This week we have our next customer in for a restoration to go into the panel shop. There is a bit of difference though. On this little lady we are only doing the sheet metal rebuild, and then we are handing it back to the customer to complete the rest, that’s the paint, rolling gear and full assembly.

Customer Cars:

Why the Green Goddess? To be honest we are not sure, Adam has named this project. Adam has this sixth sense to see past the mess and look at the end project. He can see things that we can’t – and we don’t mean ghosts. We think it’s down to the fact that these cars look great in this light green.

Here we have her being unloaded from our new covered transport truck, which is only used for Mustang Projects.

Yogi manoeuvred the shell into his work cave and took a quick pic. They say a picture speaks a thousand words, some of which we can’t possibly post on a family friendly sight.

The customer wants the bad sheet metal replaced (all straight from our stock of course), and fitted to the car. The Green Goddess has issues, lots of issue in fact with metal worm. What we can or can’t save will be decided when we get round to it.

The sheet metal replacements for this car will be quite extensive as you can imagine. But, we’re not worried about that as we have some panels in stock even though it’s not on the WebShop for now. 😉

The Pear:

Yogi has started at the front with a full kit of LEED Brakes kits witch are a straight bolt in and a breeze to fit.

The brake booster, dual reservoir and pedal are in place but not fully set up yet of course.

The donor car has now also been moved in next to the final assembly room to save walking across the yard all the time.

There are few issues with the donor car, like the rear chassis legs being welded in the wrong place by a couple of inches so the shackles can’t be removed.

In fact the welding is so bad on this car as there is no penetration to the metal parts at all to bind them together. When we lifted the car up to mount it onto the dolly, the front of the car dropped down from the welds pulling open. We had to lower it onto raised jacks to lift up the front while we positioned the dolly under it, then lower it all down again! The pictures speak for themselves.

The sheet metal was like it had been JB Welded into place, let alone Mig Welding! The rest of the car had been patched pretty badly.

It was a very wise choice by the customer to get the rusty shell and and take the good bits from it to make up the rest of the car on the new shell in our opinion, it certainly works out a lot cheaper providing that you can get the new shells of course in the first place.

A couple of nice shots of old Shells and the ‘The Pear’ in the background in the Final Assembly Room.

We have a a couple of new stock items we are trialling at the moment, if they work like we expect them to, we will let you know next week.

Take Care & Stay Safe!

Posted in Brake Kits, Customers' Cars, Mustang Maniac, projects, Repairs, sheet metal | Tagged , , , , , , , , , , , , , , | 4 Comments

A Rare Sight Indeed

We would like to start with a big thank you for all the well wishes for Jason and his bride Pamela on their wedding, it was much appreciated. Although the suggestion that Adam should wear his suit to work on the cars won’t be happening we’re sad to inform you. But, thanks for the idea though. 🙂

We are getting ready for the next customer to have their pride and joy in our sacred Mustang Sanctuary, where all good things happen to Mustangs. On a side note, in all the years we have been operating, we have only ever seen a couple of cars go to scrap. Everything else we have saved. We have even built a car from just the convertible soft top storage panel, remember the Onion?

What we had to start with;

This was the only original main part that was saved!

The rest of the car being built from just that part!

So what’s the rare sight? That’s our panel shop being empty! The last occupant being ‘The Pear’.

We have a couple of bits still in there which have been sprayed up for our very own resto mod project, this unusual design of our own axle being a part of that project.

The next car in here may end up having the underside done, floor panels, arches, chassis legs etc. We will give it a nick name, and post the pictures of that restoration project for you. Watch this space for those updates.

Our Cars:

We have a new bit of equipment for our dry storage solution.

Response to Adam’s advice?

Adam has received plenty of emails once we let it slip that we have a stock of sheet metal stored in the yard. As we pointed out last week that requests for such sheet metal, body panels etc. will be vetted before being sold. We even had an email from somebody in the trade who was quite irate that we removed the sheet metal from the WebShop trade area. He even suggested that it should be his priority to buy them as he was trade. Well his account is a small account and so was the attention span we gave to his email to be honest.

Then on the other hand, we had plenty of messages to say thanks for the advice and have ordered their metal. One or two have even found out that the panels are on back order from the big suppliers in USA which are often mentioned in the Mustang Forums on where to buy stuff. We have even had emails from the USA to ask for a couple of our sheet metal bits!

A short post this week as we have been trying to tidy the yard and get the panel shop ready for the next little lady.

Stay Safe & Take Care.

Posted in Customers' Cars, Parts, Resto Mods, Webshop | Tagged , , , , , , , , | 7 Comments

Our New Final Assembly Room

This week we had a conversation with Adam and he has asked his Social Media team to put out some advice for you which is towards the end of the post, if you have a project car on the go; you need to read it. We start the post this week with some great news.

Congratulations to Jason & Pamela on their Wedding 7th May 2021.

Adam lost his beloved father a while ago now and he would loved to of had him there with him to see this day. So what’s the next best thing? His car of course which played an important part on the day.

This is also the car that started it all (not the wedding), Adam’s very first restoration of a Mustang and it it still looks good all these years later.

Speaking of looking good, the beautiful Pamela was accompanied by Adam who also didn’t scrub up to bad either on the way to the Wedding.

The PearIn Our New ‘Final Assembly Room

The pear has had her final coats of underseal and engine bay paint and allowed to cure.

The car was then moved to our new facility; ‘Final Assembly Room‘. ‘The Pear’ is also the first to use the room. We have yet to have the wall liner fitted along with some benches, more power sockets and full LED lighting.

‘The Pear’ is being worked on in here to get it a rolling chassis status before being moved to any other workshop stage area. This way the car will not get damaged and all parts are kept with the the car. The new assembly room is warm, very dry, natural day light skylight and can only be entered via a shutter from Yogi’s workshop. So you will need to get past the bear to get to it!

Adam’s Advice:

The background story: In January a container of parts shipped to us costs us lower end of four figures of pounds sterling. Each monthly delivery so far this year the duties have gone up significantly. Our latest import of stock for May has shot into the five figures of pounds sterling again. That cost has to go on something and the business can’t take the hit to keep the prices down. If you don’t believe us Google it! There is a ‘shortage of containers’, then there is a shortage of ‘freight space’ the list goes on. In fact from the end of last year to May this year the import duty has increased almost FIVE fold!

Granted this last delivery was a big order with a delivery of some of the sheet metal we had on back order to replace what we had sold, even we were running low on panels. I have checked the suppliers of sheet metal through my contacts and usual suppliers where I have preferential terms, and they are running out.

The Advice: ‘If you are think that you need sheet metal for your project – BUY IT NOW. There is a shortage of panels for our classic cars in general; that’s Falcon & Mustang. But it’s not Just Ford that is suffering, it’s other makes as well. Prices for sheet metal is expected to rocket up in price.’

There you have it, from the horses mouth (should we say the Mustang horse’s mouth – see what we did there)? Mustang Maniac Panel parts are expected to be going up and a note has been added to the WebShop as follows.

If you need sheet metal then all enquires will need to go through Adam as the panels are also being taken of the Trade pages as well now. Each application will be looked at in merit. For the moment our stock of sheet metal is allocated to our projects, with some to spare.

WebShop:

We missed the sheet metal being unloaded from the pallets, Adam’s treated them like the sheets of gold which they are now destined to become and put them straight into his copious storage areas. Sheets of gold they are, well for the foreseeable future anyway.

Stay Safe & Take Care

Posted in Customers' Cars, Final Assembly Room, Mustang Maniac, Restoration, Sales, Webshop | Tagged , , , , , , , , , , , , | 2 Comments

Yogi’s Mask

This week we have had quite a few visitors to collect their products from our WebShop headquarters. The lockdown has eased in the UK and virtually all our customers still were respectful of social distancing and wearing masks. Thank you to all our customers for respecting our rules.

The fine weather over the last week or so has seen a lot of our service parts and sundries flying of the shelves. We suspect it’s down to the the start of the car shows and owners just wanting to get out in their treasured possessions. Many of those cars were given a run to our stores from well over an hour away, just because they could. It was great to see the familiar faces again.

Customer Cars:

‘The Pear’ has finished the underseal treatment stage now and Yogi has been wearing his mask in the body shop on his own! Yep his favourite type of mask;

We had to post this us to keep the ‘Yogi Fan Club’ happy as we were asked about him when a couple of customers picked up some of their parts.

The ‘Pear’s’ fenders were carefully removed from the chassis and stored well out of harms way. The mask was on, suited up, sounds were cranked up on the boom box and Yogi got to work on the engine bay’s paint, an etch base to start with.

A couple of undercoats and primer;

Then a couple of top coats of satin black, inside and underneath to blend in with the underseal.

We will soon be at a stage to start assembly and of course we will show the progress as we go along.

Stock:

In between paint and drying Yogi has been building other things, engines! These V8’s been + 0.30 over and an I6 were rebuilt and prepared for our stock. Yep – more engines gone into stock. Not built to order as we normally do, but these engines are purely for Adam’s stock!

Fully rebuilt I6’s are not that common, but here is one just sitting pretty.

Then just a couple of his V8’s hanging around! Is this just not Petrol Head Heaven?

All finished and waiting to be wrapped up safe then stored with the other engines ready for sale, straight of the shelf! How many other Mustang Suppliers can boast that? Not just one engine, but a choice of engines and specs. Long block, short blocks, rollers, stock rollers, HiPo, date coded heads, aluminium heads, cams, pistons etc. etc.

These may look like scrap, but all of these will be restored to factory condition and sit in storage, just be cause we can.

Everything in for sale in our yard for the right price. If you want some of these rare items be prepared to get your wallet out – remember Adam doesn’t barter down on the prices that he wants, unless you bribe him with copious amounts of Jaffa cakes. 😉 (Those who know, know!)

Stay Safe & Take Care!

Posted in Customers' Cars, Parts, Repairs, Restoration, Webshop | Tagged , , , , , , , , , , , , , , , | 5 Comments

Car With A Mask

Not much happening this week apart from concentrating on ‘The Pear’ underside. We have also had a couple of service cars in (not Mustangs) but nothing we thought to put on our humble little blog.

Continuing on from a couple of posts ago, we have had some funny text messages/emails and comments about the Mr Good Guy Vs Mr Pratt. Since that post Mr Pratt had ordered the wrong parts that he got on last week, he then tried to blame us as the part didn’t fit. The reason was quite amusing as he said, “The part for the ’76 looked the same as the old one, so I ordered that.” Apparently we should make it clear, that the specific part for a ’76 doesn’t fit any other cars. We think the clue was in the WebShop heading, with the part and the year of the car he was looking at not being the same as his.

We asked Mr Pratt to send all the parts back and we gave him a full refund. We also ‘advised that perhaps another supplier would help him out with his parts requirements going forward’. He has ignored our little hint and has since then emailed us to say that he is unable to order anything from us. Funny that as he has had the “C” button assigned to him and he will not be ordering from us again. We have even advised him that he has been blocked, and he is not happy again. Another email which has since been diverted to the trash mail and any future emails from him. Oh well – never mind.

Customer Cars

The Pear was pushed into our assembly workshop / paint room and we started to mask her up ready for the rest of the underside colours. First the panels were all fully seam sealed and red leaded.

The satin black was sprayed to give the the car its stock look.

The underside has had two coats of the Red Oxide as they would have had probably just one from the factory.

With the protection of Red Oxide dried and in place it was time for the black underseal or stone chip protection to be applied.

Another short & sweet post as work has been time consuming rather than productive turn around. Some weeks are like that and it doesn’t bother us.

The WebShop on the other hand has been the exact opposite, it has just gone mad with orders. We think that now the UK’s lockdown is ‘over’ or eased, the car shows are on the calendar and a lot of cars are getting the pampering they deserve before they go out to meet the public again.

Take Care & Keep Safe

Posted in Customers' Cars, Mustang Maniac, Restoration, Uncategorized, Webshop | Tagged , , , , , , , , , | 8 Comments

Happy Birthday Ford Mustang

This day 17th April 1964, that’s 57 years ago at the New York World Trade Fair the Ford Mustang was launched to world wide acclaim. After 57 years the Ford Mustang is still the best selling sports car, but more on that in a bit in an article from Ford.

First we have a couple of iconic images from that now famous World Trade Fair that launched a legend with many copy cat rivals but never equalled Original Pony Car.

1965 Ford Mustang fastback in front the Ford Pavilion at the 1964 World’s Fair in New York.

In order to celebrate “Mustang Day” on a sunny day for a change in UK we got the GT Hertz out and cleaned it.

Once she was cleaned up a bit we took her for a 57 mile drive to get some groceries and cruised at a steady 57mph (honestly guv), on the open road in front of us.

It was a pleasant relaxing drive and we felt quite refreshed after.

Articles:

1. Mustangs for the Win: Mustang claims Back-to-Back World’s Best-Selling Sports Car Crowns, Mustang Mach-E Shows strong Q1 sales

For sports car lovers around the world, Mustang has been a must-have ride for more than half a century. Fifty-seven years later, that love continues. The iconic Mustang capitalizes on our company strengths, leans into our strongest businesses and leverages our icons as a must-have product for generations of customers.

For the second straight year, Mustang – which celebrates its 57th birthday this Saturday – is the world’s best-selling sports car. The famed pony car also retained its title of best-selling sports coupe for the sixth straight year. Led by a surge in sales in high-performance Bullitt, Shelby GT350, Shelby GT350R and Shelby GT500 models, Mustang led all competitors with 80,577 global sales in 2020, according to the most recent vehicle registration data from IHS Markit*. That sales total represents 15.1 percent of the sports coupe market, up from 14.8 percent a year earlier.

“Mustang enthusiasts love their performance cars, and they showed that yet again,” said Hau Thai-Tang, chief product platform and operations officer, Ford Motor Company. “In a challenging year for the entire auto industry because of the global pandemic, Mustang performed very well, increasing its share in the global sports car segment.”

Sales of the high-performance Bullitt and Shelby variants were up 52.7 percent in 2020 from a year earlier, according to Ford internal data. Ford looks to continue its success with limited-edition models with the new 2021 Mustang Mach 1 entering the line-up.

The United States remains the strongest global market for Mustang, representing about three-quarters of total sales. Texas (8,600 vehicles), California (6,200 vehicles) and Florida (5,864 vehicles) remain the top U.S. markets.

Also helping Mustang retain its title as top-selling sports car were increased sales in various European markets. According to Ford internal data, 2020 sales in Hungary were up 68.8 percent over 2019; sales in the Netherlands (38.5 percent), Denmark (12.5 percent), the Czech Republic (5.6 percent) and Austria (4 percent) all increased.

All-electric Mach-E SUV continues Mustang momentum
Outside of the sports car and sports coupe segments, the all-new Mustang Mach-E all-electric SUV exceeded sales expectations in February and March on its way to opening 2021 with strong first-quarter retail sales totalling 6,614. Demand only increased as the weather warmed, and Mustang Mach-E units in late March spent an average of only seven days on dealer lots.

Mustang Mach-E customers, nearly 70 percent of whom are trading in their keys of competitive brands, lean toward premium Mach-E models. The Mustang Mach-E 4X all-wheel-drive-equipped models are outselling rear-wheel-drive units, while vehicles with extended-range batteries are more popular and are capable of up to an EPA estimated 305 miles** with rear-wheel-drive.

As a disruptor within our own Mustang family, its success shows that as we challenge our business models to create an all-electric Mustang and a robust charging ecosystem, it’s not business as usual—we’re driving the transition to an electric lifestyle.

2. How a Review of the ‘Special Falcon Project’ would forever cement what the First-Generation Mustang would be…

The design origins of the Mustang, the world’s bestselling pony car, have been told via a number of books and stories over the years. To celebrate it’s 57th birthday, we are releasing some new planning documents which will add to the body of information on how the car was designed. Some of the earliest planning documents when the car was still code-named the “T-5” or “Special Falcon Project” and weekly reports during the critical design phase will give Mustang lovers plenty of new material to read.

On August 16th, a design competition was held between the three Ford Motor Company design studios with the Ford, Lincoln Mercury and Advanced Products Studios all presenting options for the Special Falcon Project. See the images below. 

Would we still love the Mustang as much with these designs? Who knows. But we think they made the right choice at the time.

Would you have bought any of the other designs?

3. What’s different about the Next-Generation NASCAR Mustang?

While we won’t know exactly what the next-generation NASCAR Mustang looks like for a few more weeks, Mark Rushbrook, global director, Ford Performance Motorsports, has shared some details and, today Ford Performance released a teaser video shot from the cockpit during recent testing of the new car at Martinsville Speedway. The new stock car is expected to debut at the 2022 Daytona 500.

The current NASCAR Mustang debuted in the 2019 NASCAR Cup Series, replacing Fusion, and has posted 32 victories, including winning this year’s Daytona 500. The current sixth-generation stock car which has underpinned both Fusion and Mustang was introduced in 2013. Its successor was supposed to be introduced this season but has been delayed until 2022 due to the COVID-19 pandemic.

The new Mustang comes as Ford and other manufacturers, including Toyota and Chevrolet, have been pushing to make stock cars look more like their on-street counterparts. Not only will the new race car more closely resemble a Mustang in the dealership, it will drive like one, too. It will switch to an independent rear suspension, as well as rack-and-pinion steering, while the body proportions and the aspect ratio of the wheels will change.

“This is a big improvement, in that these cars will look much closer to the road cars we sell in the showroom and that was important for us,” said Rushbrook. “We have cars that will look really good and I think we will see great racing come out of that as well. That is what the sport is all about – putting on great races for the fans and our customers.”

The Ford Design Center has been actively involved with Ford Performance in the exterior bodywork of the car, ensuring it picks up the design cues of production Mustangs.

The current NASCAR Mustang debuted in the 2019 NASCAR Cup Series, replacing Fusion, and has posted 32 victories, including winning this year’s Daytona 500.

The race car will initially operate with an internal combustion engine only, but its architecture allows for the addition of an electric motor that will enable teams to run with a hybrid powertrain. That flexibility will allow Ford’s testing of on-track vehicles to keep pace with its testing for hybrid production vehicles, explained Rushbrook. Research into hybrids comes in addition to other areas of motorsports that already benefit Ford and Lincoln production vehicles, such as the use of engineering processes, and analytical and aerodynamic tools. The Ford Performance Technical Center in North Carolina does extensive development work for both racing and production vehicles.

Ford’s powertrain team has been working with NASCAR on the car’s development, while drivers from Ford teams have also been able to test the car in the two high-precision, full-motion vehicle racing simulators at the Ford Performance Technical Center. Simulation models have also revealed data about the new car’s aerodynamic performance.

Sources: including – Ford Online

WebShop

We have had another shipment of Leed Brakes delivered to us this week. How much did it all weigh in at? One and half tons!

We have been getting some very positive comments via email about the fitting of the brakes being a straight forward bolt on with no alterations. Now that can’t be bad from the Weekend Warriors or the Saturday Spanner Service Guys.

We have had a little change of the posting day being today rather than on a Sunday. After all it’s the Mustang’s Official Birthday – so we had to celebrate it today.

Happy Birthday Ford Mustang

Posted in Articles, daily driver, Mustang, Mustang Maniac, Parts, Webshop | Tagged , , , , , , , , | 5 Comments

Feeling Positive

It’s no secret that we do take in the odd American Classic to work on that is not a Mustang. We tend to do it only for good customers though, this week is one of those occasions when we picked up this little lady.

Customer Cars

What we have here is a very solid 1955 Studebaker Commander.

The owner of the car has left her standing for a year after it failed to run right when she was last driven. What we have now is double trouble; 1) What was the original issue? 2) Why won’t it start now?

This car’s electrics are some mysterious wizardry that made sense at the time to the designers. This car runs from six volts and with a positive earth. When working this way round you have to keep telling yourself, ‘it’s positive, positive earth’. As it’s only 6v, it can’t kill us, can it? The wiring looks a little dated and the problem could be just about anything with the positive earth making the whole car essentially live. Some of these connections are not original and look a bit fragile.

The first thing was to get the old fuel out of the tank which was a little stagnant and a bit funky smelling. At least with fresh fuel we have eliminated the usual cause of some problems straight away. We were told on pick up that the fuel pump wasn’t working and could we check it out. We took out the pump as requested and it works just fine. As we have only just started on this diagnosis, we will clean everything out that we can on the carb and make sure all is working correctly when we put the pump back in ready to spin her over.

One of the main reason we don’t take on non Mustang based cars, is quite simply the parts availability. Lets say we need a new solenoid to start her up, we would have to order the parts from our equivalent suppliers and that takes research time and occupies space in the garages and yard in the mean time.

On the positive side (pun intended), the underside of the car is remarkably solid for a car of this age.

Looking at the steering, there are multiple links to get the steering where it needs to go.

But, that’s how the cars were in those days, so it wasn’t horrendous by any standards.

The Pear

We promised more pictures of the car, and we have started working on transferring the parts over. First up is look over the ‘Brittany Blue’ paint job inside and out. Adam is checking out the paint job up close to make sure it’s up to our rigorous Mustang Maniac standards. The engine bay in satin black finish and the underside for her underseal.

Adam is unwrapping the other parts of the car which had been painted to check the quality.

Outside is gloss clear coat and the inside has been done the same colour with a satin finish.

The work has started at the rear of the car, the rear quarter trims, just because they were to hand. But we will complete the paint first of the engine bay and underseal.

This car is going to be driven and the now donor car is shedding parts quickly, including any of the parts that have imperfections which we arrowed above. Normally we would replace these for that fully restored look. In this build we won’t be doing that, unless the owner wants it or the part is too badly damaged of course.

Good Guy vs Pratt Man.

We have had two customers this week both with very different outcomes.

First there is context to understand; on the front pages of our WebShop there is a note to say that for next day delivery to work there needs to be a cut off point. That cut off is 11.30am. Here is a cut and paste of that section:

Opening Hours and Shipping

Having a web shop means we are ‘open’ 24hours a day, 7days a week, 365days a year, saying this, our shipping days are Mon-Fri, with orders completed before 11:30am being sent out the same day, not bad for a ‘small parts distributor’ from the UK. You will have a choice of shipping with either ParcelForce or UPS, for the same price, the reason we let you pick, you know their routes in your area/how close you are to their depot, should you not be in for delivery.”

The customers are two opposing points of view.

Good Guy;

A good customer of ours orders before 11.30am and he gets his parts the next day. The customer sends us a nice email after he got his parts. He didn’t need to and there was no drama with his order. We’re sure he wont mind us repeating what he said.

“Hi
I have had a few orders from you now with many more to come and I would just like to say what a fantastic service you provide shipped on day of purchase received next day on every order 1st class the best
If only the Americans could take a leaf out of your book
Regards
Greig …….”

Thank you very much Greig for your email it’s always nice to get some good feedback. We look forward to helping you out where we can with your parts, if you’re not sure what you need, please drop us an email.

Everybody is happy!

Pratt Man;

Pratt is not this ex-customer’s real name, but we will use it for now.

Pratt orders parts at 14.15 on Thursday afternoon and wants next day delivery. The cut off is there for a reason as Parcel Force collects at 14.00 in the afternoon. We need time (hence the cut off point) to allow us to process the customer’s order and package it ready for that collection slot.

As Pratt missed the cut off point, the order was then collected on Friday 14.00 in the afternoon. As Parcel Force don’t deliver on weekends the part won’t be there till Monday. This customer has sent us an email which we won’t post (to save his embarrassment). The email basically goes on to say it should be made clear about cut of points etc. (Which it does say, see above extract.) Adam responded and explained to the customer about the cut off point and address our ‘service’ issue as he had ‘a mechanic waiting to fit the parts Friday or Saturday at the latest’. The customer didn’t want to pay for special next day delivery either. Have we mentioned about the ‘Cut Off Point’ enough yet?

Pratt sent a further follow up email which didn’t get another response from Adam upon which he hit the dreaded “C” (cancelled) button and this customer will now not be able to order from Mustang Maniac in the future.

This Pratt has caused all sorts of dramas and excitement through no fault of our own.

The moral of the story here is very simple; be a “Good Guy” and don’t be a “Pratt Man”. Being a Good Guy gets your parts when you want them along with other benefits of being a good customer like our time to help you out and our much sort after advice.

Stay Safe & Take Care

Posted in Customers' Cars, daily driver, Mustang, Restoration | Tagged , , , , , , , | 2 Comments

Our Own Easter Parade

We have had a busy week, made busier as it’s a short one for some. We have had to swap a few cars around in the workshops. We’ve had a car back from paint, and our very own resto-mod project go out for paint. A stream of cars coming and going almost like little Easter parade of our own. 🙂

Park & Pic

Although not technically a proper Park & Pic for this little lady returning to us. But the lorry with the freshly painted shell which was secured on it had stopped, so it sort of counts. We make the Park & Pic rules up as we go along to be honest.

The Pear’s new shell has looks stunning in ‘Brittany Blue’ as she was taken out of our very own covered transporter.

A couple of pics of the car waiting to go into the spray booth for the colour.

The donor will now start to be stripped down and swapped over into the new shell.

We will need to underseal the car and paint the engine bay too. As always, we will be bringing you more pics as we progress with the rebuild.

Customer Cars

Sheleanor is almost ready for her customer’s own paint shop. We finished the rear and the arches to the point we are happy.

The front needs a few more little tweaks, until we are happy with that end, then this little lady can go for a little colour.

Our Cars

The military operation to get the cars in the right order for working on next week, and then going out again takes a lot of coordination. Our very own project, now know as “Wolf“, was then loaded onto the same lorry to make the return trip to the paint shop.

Watch this space for the colour reveal.

A treat for our own Falcon with a new set of wheels, with our own centre caps.

Subtly change but she looks sweet now, we just need Gary to clean the tyres now for full effect of the white lettering to match the paint.

Short and sweet post, so it just leaves us to say have a great Easter.

Keep safe and take care.

Posted in Customers' Cars, Our Cars, Park & Pic | Tagged , , , , , , , , , , | 2 Comments