Here at Mustang maniac we are committed to the right parts for the right cars/people. To ensure our high level of service continues we need your help.
Our telephone lines have been ringing of the hook with questions, which at times, has prevented us from shipping orders and stocking the shelves with exciting new lines. Most of these could arguably have be solved online, so, how can you help us, or, more importantly, help us to help you?
Our most common questions are around stock levels, part fitment (if this is the correct part for the car) and overseas shipping costs.
The first is easy to solve:
If a part is stated as ‘Currently in stock’ in green, rest assured that part is on our shelves and ready to ship.
When looking online, if a part is marked as ‘Currently out of stock’ this means it’s either on it’s way from the states to be replenished, or, your order will prompt us ordering more from our suppliers and we will give you an arrival estimate once the order is placed.
The third stock level you may see is ‘Special Order Item’. This is reserved for more specialist items and as a result, we order these in only when requested, so, your online order will kick-start this process, and we will again give you an estimated time of arrival once your order is placed.
Overseas orders are equally as simple, in that we ask you to go through the standard ordering process, if needs be using our address/postcode to complete the order, then, once we have picked, packed and most importantly weighed your complete order, we will contact you with a balance price for the shipping. Don’t panic, until your order has left our building, you can always cancel it with no charge, so don’t fret over not knowing the postage price first.
You are also welcome to arrange your own courier, though we ask you send an email requesting this as soon as your order is placed: firstname.lastname@example.org with the subject: Request to Collect.
Lastly, part fitment. This is always a tricky one, as over the phone technical support can be challenging at the best of times. As a result, we ask you to trust our model year/descriptions online, but, that if you do still have questions, that they be emailed to: email@example.com containing as much information as you can, and where possible photos (a picture does tell a 1000 words) so we can best advice the part you need. This communication will be in the form of part numbers, which you can use to search our online store, and complete your order online.
Having a web shop means we are ‘open’ 24hours a day, 7days a week, 365days a year, saying this, our shipping is Mon-Fri, with orders completed before 11:30am being sent out ‘Same Day’, not bad for a ‘small parts distributor’ from the UK.
Using email is the best method for general contact too, allowing us to give you a thorough answer to your question and even provide links for what you’re looking for online. This also includes the progress of your order, online order returns and service/restoration requests.
Mustang Maniac isn’t some huge corporation interested in only taking your money, we are a family run business who care about you and your Mustang. We hope our reputation of stocking only the finest Mustang parts and Accessories precedes us, so, your feedback is always gratefully received. Find us on FaceBook and keep up to date with our weekly Blog.