Mustang Maniac are trying to maintain an uninterrupted service to our customers via our online WebShop. Over the last week or so we have been getting emails from our various freight handlers which basically state that a surcharge for weight has now been introduced. Some are charging more than others, we can’t help but think that some people are just cashing in on the Coronavirus band wagon. We know some shops are charging stupid money to make a quick buck of other people’s hardships.
These charges are basically (on average) amounting to an eye watering $1.05 per 1kg of weight, regardless the size of the order. Taking into account the Pound to Dollar exchange rate this becomes a double whammy for us. That’s all before Mustang Maniac has to pay our normal import duty and taxes on top of those additional charges. To give you an example; a pallet of stock was ordered before the government introduced CV lock down. We have calculated that the surcharges alone will now run well into four figures just for that single order. Then we have to add our overheads on top of that, which we will absorb this time. As a business model we simply can’t sustain for two or three times a month. We would then be in a situation where we are selling the parts at a loss. So we have no choice but to pass these additional charges on to our customers which leaves us with a dilemma; Do we stop ordering and wait for the pandemic to finish keeping costs down, or do we order and pass the short term charges on and keep going? We know many people are working on their cars during this stressful time as they can’t go out, and not having any stock to support our customers really goes against what we stand for. We will continue to order stock in the mean time, as long as it still sells.
However, this strategy can only continue as we are, and always have been totally reliant on the couriers, shipping and freight companies we deal with to a) get the pallets of stock to us b) enabling us to keep getting the orders out to our customers. The alternative which has always been an option is that the current stock is available to be collected directly from us. Let us know when ordering that you will be picking up from us. We in turn will leave your order in a safe place where it can be easily picked up.
To protect us and our customers;
On a temporary basis we will no longer able to offer our legendary tea, coffee, biscuits and our conversation hospitality within our offices, which are closed to the general public for now. Our regulars have been amazingly supportive and understanding of this measure and totally get it.
Keep safe and stay at home. Sooner we all do it, the quicker we can all get back to normal and get on with what we enjoy – restoring and looking after Mustangs.