Yet More Storage

This weeks post is a little late and we shall explain why a little further down the post. But we start with the promised fulfilled to show what Adam has been working on for the last couple of weeks. We are pleased to show you the new storage area for the radiators and some more suspension parts. Yet another area was created for the storage of these bulky items as the current system wasn’t working as efficiently as it could have been.

The packing bench has been used for temporary storage until we get more storage space in the room.

To give you a quick glimpse of the daily stock posting, this is awaiting a pick up from the couriers at the bottom of stairs to the office.

We also said that we had some new wheels also in stock. The wheels we are excited about are the classic and favourite choice of many, the Magnum 500’s in 15″ x 7″ size at the moment. These are different as they are all in satin black and no chrome, except out quality chrome lug nuts that really set the wheels off. There are many designs out there for the general Mustang market and those wheels have been sprayed black for the look they require. This satin black effect is the look so many owners desire, but now in that classic Magnum style look.

We had one set in for our own review and they bought immediately by a customer who fell in love with them. The centre caps can come any many different designs, above they are sporting our own Mustang horse in black and chrome. Our very own Mustang Maniac centre logo looks pretty cool too. We have all sorts of centres for your wheels to match your paint colours, black, red, blue, with or without writing.

If you are interested in a set they are flying out the doors at the moment and we have to order these as a special item due to demand. Click the link here or cut and past to your browser for the WebShop page.

https://mustangmaniac.co.uk/part/56/8941/15x7_magnum_500_satin_all_black

Customers Cars:

We have had in a rare car for a little Mustang Maniac Magic to be lavished on her to sort out an unknown leak. This is a genuine rare 428 Super Cobra Jet.

To trace an as yet unknown leak the dash cover is currently out so she looks worse than she is. I great example of a fabled car.

But our readers have seen this many times before, we are not afraid to show you what we do and how we do it. Speaking of which; a little secret can sort of be revealed, a set of Adam’s headers were spotted after being aluminium coated. We of course know what this little “upgrade” is, but does anybody else know? Especially as it’s on a set of classic Mustang headers!

OK, the reason we are a little late with the post?

Well, Saturday Adam had a BBQ and another private BBQ on Sunday. Now, we are not sure why Adam has a tea towel wrapped around his head, but he says it was to keep the sweat out of his eyes as “he was the only one working, AGAIN”.

The food was great, Adam’s BBQ’ed Steak and Cheese sandwiches are to die for!

The company was great and good time was had by all, thanks to everybody who could make it. There wasn’t much wine left or beers to come to that. Still trying to think of that excuse for the late blog post! 😉

Thanks Adam, when is the next one?

Our Best Wishes and a “get well soon” to John who is in recovery at the moment.

In A Galaxie Far Far Away

Well it’s not so far away as you think, it’s Mustang Maniac headquarters actually. Adam has increased his stock levels again, not just in the WebShop we are talking about his expanding fleet of classic cars. Adam owns a fair number of Mustangs, Shelbys, Falcons, Fairlane and now a Galaxie 500!

This new addition is pretty much as it was on the day it was built, apart from the wheels and few under hood tweaks we come to expect these days.

Until you sit inside one of these beasts it’s hard to imagine just how big the car actually is! This is a change from the usual Ford builds as the Galaxie had a full chassis and a body shell that sat on top of it. So under body work can be quite easy to sort out, providing you have the equipment to take the body off. When Adam was asked what are you going to do with it? “I’m not sure yet, but I’m looking forward to doing what ever it is.” The car drives nice and is solid, the engine is fine, but has a misfire when cold, nothing we can’t handle of course. For now this huge car is taking up plenty of space in the shed.

A customer who saw the size of the trunk said, “You could rent that out as a mobile home, or divide it into two and rent out a couple of Semis.”

The interior is fantastic place to be, with a full bench seat that feel like an old friend arm-chair.

The dash has a light found on some of the Ford models, a “Cold light” to the right of the clock. This was to warn you the engine was (obviously) cold and not up to full operating temperature. Until then they can be a little “grumpy” as they are sometimes referred too. To be honest that goes for most cars.

And the copious spaced engine bay.

A little history of the Galaxie 500 1965 – 1968:

The 1965 Galaxie was an all-new design, featuring vertically stacked dual headlights. The cars were taller and bulkier than the previous year’s. The new top-of-the-line designation was the Galaxie 500 LTD. Engine choices were the same as 1964, except for an all-new 240 cu in (3.9 L) six-cylinder engine replacing the 1950s-era 223 “Mileage-Maker” six and the 352 was now equipped with dual exhausts and a four-barrel carburetor.

Suspension on the 1965 models was redesigned. Replacing the former leaf-spring rear suspension was a new three-link system, with coil springs. Interiors featured a new instrument panel and two-way key system were introduced. The introduction of two keys was for valet parking, in that the rounded head key would only open the trunk or locked glove compartment, while the squared head key would unlock the doors and the ignition.

A new model was introduced for 1966; the Galaxie 500 7 Litre, fitted with a new engine, the 345 hp 428 cu in (7.0 L) Thunderbird V8. This engine was also available on the Ford Thunderbird. The police versions received a 360 hp version of the 428 known as the ‘Police Interceptor’ as police cars. The 1966 body style was introduced in Brazil as a 1967 model; it had the same external dimensions throughout its lifetime until Brazilian production ended in 1983. Safety regulations for 1966 required seat belts front and rear on all new cars sold domestically. The Galaxie 500 would be the #3-selling convertible in the U.S. in 1966, with 27,454 sold; it was beaten by the Mustang (at 72,119, by more than 2:1) and by the Impala at 38,000. A parking brake light on the dashboard and an AM/FM radio was optional. The 1966 LTD dropped the Galaxie name.

For 1967, the 7 Litre model no longer carried the Galaxie name; it was to be the last year of it being separately identified. That identification was mainly trim such as horn ring and dashboard markings as well as the “Q” in the Vehicle Identification Number. The 7 Litre for 1967 was a trim and performance option on the Ford XL, which was now a separate model as well. Little else changed, except for trim and the styling; the same engines were available, from the 240 cu. inch six-cylinder to the 428 cu. inch V8. Modifications to the styling included adding a major bend in the center of the grille and making the model less “boxy” than the 1966 model. An 8-track tape cartridge player became an option with the back-up lights being standard.

For 1967 all Fords featured a large, padded hub in the center of the plastic steering wheel, along with an energy-absorbing steering column (introduced late into the 1967 model year), padded interior surfaces, recessed controls on the instrument panel, and front outboard shoulder belt anchors. Another safety related change was the introduction of the dual brake master cylinder used on all subsequent Galaxies (and other Ford models in fact).

The 1968 model had a new grille with headlights arranged horizontally, although the body was essentially the same car from the windshield back. The ‘long hood, short deck’ style with a more upright roofline and a notchback rear was followed too, as was the new trend for concealed headlights on the XL and LTD. One other change for 1968 was that the base V8 engine increased from 289 to 302 cu in (4.9 L). Standard equipment included courtesy lights, a cigarette lighter, a suspended gas pedal, and padded front seat backs. The 1968 models featured additional safety features, including side marker lights and shoulder belts on cars built after December 1, 1967. The 1967 model’s large steering wheel hub was replaced by a soft “bar” spoke that ran though the diameter of the wheel (and like the 1967 style, was used throughout the Ford Motor Company line).

Did you know?

The notorious gangster brothers Ronnie & Reggie Kray from the East End of London during the 60’s, they also used to own a gold coloured 1964 Galaxie 500 as one of their “firm” cars. Oh, when we say “gangsters” we mean genuine gangsters, not boys wearing hoodies with their jeans hanging half way round their thighs, struggling to verbally communicate the use of the English language while “giving it the large” trying to be, what they never will be. (rant over).

Customers Cars:

A returning visit from a good customer of ours and has won many trophies it her time. She is here for a general service and once over to make sure all is OK, especially on such a rare and genuine car.

Other News:

Not only was Adam buying a Galaxie, he bought (another) tool box. Why? It’s fairly obvious why we think.

It’s not new, but it’s in great condition as well as a limited edition of 300 signed by the man himself, Carroll Shelby!

Office:

This photo here shows that on Thursday we hit a new record!

Yes you really did read that correctly – 400 calls to the office at the time the picture was taken late Thursday afternoon this week. We do admit this is more exceptional than the rule to be fair, so taking that into account we done some maths for you.

400 calls over an 8 hour day that’s 50 calls and hour, almost 1 call a minute. If you take it that most calls last 3 – 4 minutes if your lucky, that would mean we need 3 people in the office just to answer the phones on that day. We wouldn’t mind – but most of the calls recently have been trying to sell us something or, “I bought this from [somewhere else] and I can’t get it to fit – how do I do I fit it?” Now we try to help our genuine customers where we can, but we can’t think of any other service that will support other products for free, especially if they are not purchased from that vendor. The sad thing is a lot of these calls are from people we have never dealt with before and trying to get free support from us.

There is now a new process in the office due to the success of the WebShop business. The orders are processed and packaged in the morning ready for the couriers to pick up the packages just after lunch each day. It’s not until after two in the afternoon that the phones get attended to. In theory there shouldn’t be any calls regarding the stock levels as we keep saying; the WebShop is accurate for stock levels, there is no need to call and check with us, honestly. If it’s a special order we will certainly deal with that for you, again by email is your best bet.

The trouble is that if Adam is answering the phones – there is one person less doing the work on the cars. However, Adam has his phone connected to the network and pics up his emails throughout the day and will respond to you.

We are in the process of holding even more stock now and had to create another storage space, we will bring you photo’s of that next week along with the new large item dispatch area. We have some new wheels in stock and we shall be putting them on the blog next week too.

Race And Back To Road Again

We see many cars at Mustang Maniac that have been turned into “Street Racers” or “Drag Strip Racers” very effectively, but not many have been turned back into the road cars they once were. We have such a car with those very intentions to be a road car again now for a little while. We can now start to bring you regular updates on that process as it goes along. The process has been a long one so far as the car had to be stripped back to metal in order to see what is there, or not there in the case of some metal parts, and then repair her. We came up with a name for her, not very original we admit, but it suits her; Blue Race Coupe or the “BRC” which sounds much better.

There are some dead give aways this was a race car, the biggest hint was the “Spool” diff. In other words the diff was “welded up” so that each wheel will turn at the same time irrespective of the tyre load and power transfer. Great on a track for lots of traction, but on the road the tyres will squeal and drag round corners and makes the car feel a handful should we say. The other little sign is the additional cooling at the front of the main cooling radiator.

We are pretty sure this lady has had a hard life in the past and has been attacked in a big way by the dreaded rust worm. Nowhere near as bad as bad as some we restorations that we have sorted out in the past. So with the engine and gearbox out we had a look around her to see initially what was going to be needed to fix her back up again. The inner battery apron and chassis legs were by far the worst sections and would need some serious work.

The original C4 gearbox had been replaced a C6 manual with the floor pan pretty much cut open and welded back up around it, in order to make it fit.

Inside the floor pans were patches on patches and much of the structural fabrication was rotten through, so with that and the damage to the tunnel section considered, it was decided to take the floor out and replace it for a new one. This is usually much more cost-effective and it’s all fresh metal too. In addition we can then see exactly what we were dealing with for structural integrity.

The trunk section was also in a bad way along with the drop offs and inner wheel arches, but we believe we can save much of the outer quarters.

So after the initial inspection by Adam and Yogi, it was time to start work on her, starting at the front. The inner apron on the right was cut away and exposed damaged chassis legs. Sheared bolts for the bumper irons brackets would need to be cut out and re-fabricated.

New metal welded into place and ground down for the chassis legs, the insides were treated with red oxide to prevent rusting from the inside out.

The new inner apron was fitted and also treated in red oxide paint. In fact all the new metal or welded parts were covered with red oxide.

Next week the BRC will get a new floor pan, what will we find under her then?

WebShop

At last years SEMA show Adam found more exclusive parts for Mustang Maniac to stock the WebShop up with. One of those was a prototype steering wheel he liked the look of. Well, that order has been partly filled with the first of the production line with 13.75″ diameter and finished in billet with a leather grip. The mounting boss is also made especially for this wheel.

As with all our new stock we will trial these on a car and make sure it lives up to our highest standards. So we had a volunteer who agreed to trial it for us, he didn’t need much encouragement by the way! So here it is fitted to the first gen Mustang, the first in the country.

From the WebShop a new pic for the Mustang Maniac “Core” left to right; Adam, Morgan and Yogi (Allan) as he is sometimes referred to.

The French Connection

As we posted last week all about the Duxford Car Show we are back on track again with updates on what Mustang Maniac are up to, we would to thank those of you who sent in the emails to say they were there and had the same problems. So what have we been up to?

Park & Pic:

We welcomed back an old friend Rodger Davies and his Convertible which mostly resides in France now. We had his little lady in for a rear spring swap out and a very worthwhile borgeson steering box upgrade.

The rear springs were sagging a little so we replaced with some mid range stock options. We like to be sure and replace the spring plates that hold the springs and shocks to the rear axle.

At the other end of the car the new Borgeson power steering box was fitted. This eliminates the vague centre steering position of the early Mustangs giving the driver much more feel and feedback for the car. The best part is that it all bolts into the stock location onto the original pitman arm.

WebShop:

We have more exciting news about some parts we have been waiting for. So much so that art came in and Yogi took it off the pallet and took straight down to his car. The part in question is a new Overdrive gearbox upgrade to the existing gearbox. Yogi knew the part was coming in and already had the car up on the ramp. This is double bonus in fact; the first being Yogi wanted the overdrive for more pleasurable cruising instead of blasting of the line.

Before we knew it the bear had the rear axle off, the prop shaft out and the back of the gearbox out. The overdrive is pretty special as this does not give you an extra top gear like most overdrives, this unit gives you an additional three gears, in effect making this a classic Mustang with a six speed gearbox.

That is pretty impressive.

The back of the gearbox is replaced with a new section which is a little longer that the original, so you need to have a new, made to measure prop shaft as Yogi has done in his case, or shorten and balance the old one again.

We will wait for the replacement prop then we will road test it. The other bonus is that although we have trialed these in America and liked them, hence the stock, we get to test them out on our roads before we let the public have them until we are satisfied they are up to our standards. If you are interested  these high tech overdrives, then give Adam an email on Adam@mustangmaniac.co.uk for more details until the WebShop is undated with the details and prices.

Customer Cars:

We have been promising a little while now that a car owned by Lance will soon be back from paint. We scan say that she has arrived and we love the look. The stripes were meticulously sprayed on and not just a vinyl stick on. The stripes were a pearl white on the Gulf Stream Aqua paint. There is no visible feel to the stripes. When she is completed the rebuild we will post the finished car.

Fact: it took over five hours just to mask the stripes on this car!

Duxford Car Show 2017

Last week we were at a car show on the Sunday at the Imperial War Museum Duxford which didn’t get of to the best of starts should we say, but will explain why a little later. For the Park & Pic section, we have reduced the numbers down to a remaining few now, so please send us some more and we will post them right here for you.

Park & Pic

This weeks park and pic is owned by Rob who has taken 4 years of dedication to restore his 1967 Coupe. Rob has only bought the car down to us for a the finishing touches to sort out some running issues with an engine tune up, service, wheel alignment and to check the brakes and adjust them as required. A final once over for him and road test to make sure all is as it should be. A good job with his build and we hope he has many years of enjoyment with her.

The Duxford Car Show 2017:

The opening time for the show is 10am most people get there around 9am to avoid the inevitable traffic queue there is every year. The entrance that is used is one of the smaller entrances and a couple of booths to take the entrance money. At 8:15am the reserve car park was full and only then did the booth operators turn up to take the money. The entrance fee was £12.60 which is ridiculous as that means virtually every car had to stop, wait for change and proceed through. It would have been better to charge £12 or £13 to keep the traffic moving. There we a few angry people there not wishing to wait. In fact some of the owners had been waiting 2 1/2 hours by the time they managed to get in. There was an outside the show area impromptu meet up and people were looking at the cars in the queues. People were getting out of their cars to argue with the officials that were letting in cars directly from the main road, before the cars that were waiting in rows. It got quite heated with organisers threatening to remove people. One guy said “how are gonna do that when we are wedged in the middle of this field for hours?” Needless to say the woman in charge was lost for words with a very valid point. There was even a bout of car moving to allow other cars to turn around and go back home refusing to wait to get into the show for hours on end.

Once inside there was lots of cars, but not the same quality as previous years in our opinion. We made our way round to the Mustang designated area which was the same as last years, next to the American Hanger. There was lots of Mustangs to look at with plenty of new(er) models, not quite so many older models. One of our cars there was our genuine Shelby Hertz, we lost count of the number of times we asked if it was an original.

Some other stands included the Corvette guys;

Some Japanese & German (rather a lot of Mercedes) representations;

There was the UK guys;

There was an area where non club members were parked, everything from exotic Italians to random Mini based military vehicle.

The day was overcast with the odd outbreak of sunshine, but it was chilly with the wind across the open fields. We decided to leave early as did a number of other cars. Seriously though Duxford, if you want this show to be a continued success you really do need to sort out the logistics!

Customers Cars: 

We have Chris’ coupe that has taken on a whole new look with the red oxide paint.

WebShop:

Adam has found in his boxes of goodies this rather rare and original option part; a cruise control. It has all the parts and the paper work for fitting too. At this moment it’s not for sale, but if you wave a nice amount of cash under Adam’s nose, as he would say – “It could be yours!”

We are expecting a couple of cars back from paint soon and we will have some pics of those for you soon. Remember to send us your ride pics and we will post them for you. 🙂

Lost Boxes Of Parts

This week we find Adam in the office with a big grin on his face, why? Well he had found a couple of boxes of parts that he had forgotten about. He rediscovered them while trying to make more space for some brand new stock items which we will get to a little further down the post. But first we have the Park & Pic.

Park & Pic:

This is Andy Hedley’s car that we have looked after for a while now. Andy has used this car a couple of times now for Beaujolais Run and also uses it for Charity work along with some sponsors too. So that’s a big thumbs up from Mustang Maniac.

Customers Cars:

Yogi has been working on his project; “The Onion” so far has been stripped to nothing and we have prepped the old parts we can keep with some self etc primer after some rust treatment. We have the new outer panels in boxes standing ready for fitting.

The car is not welded together with the major parts and only clamped for an idea of fit. But this is the time-consuming part as a millimetre out here or there can make a panel gap look wrong.

From the rear the same principles are applied.

Remember only the yellow etched sections are the original retained parts! This is a huge rebuild and working with just boxes of bits now to remake the car.

WebShop

We would to thank those of you for the verbal and email support we have gotten over last week’s post for the Terms and Conditions. At the top of the blog we mentioned that Adam had a big grin when he found the boxes of parts in the corner of the stock room by the office. Yes there was some new parts in there, but also some old parts he had purchased as a bulk buy a number of years ago from a Ford dealer.

These parts are going into stock too, if you are looking for those elusive original parts.

Aldan American suspension Kits – UK Supplier:

We mentioned a few weeks back that Adam has some exciting news coming soon and to watch this space about some amazing 1967 – 1970 Mustang parts. That space is now filled with the first batch of supplies and the important news that Mustang Maniac are now UK Suppliers for Aldan American suspension parts. This modern-day technology for suspension parts brings the Classic Mustang bang up to date for adjustable and customised road holding for the car and your driving style. The example here is the coil over kit for the front, with fully adjustable up or down settings which is supplied with the correct tools to adjust them. The kit comes with a full in-depth fitting guide to take the new shock tower tops.

We have scanned the sales leaflet for you here to see the range that is available for the classic Mustangs.

For further details give Adam an email at:  adam@mustangmaniac.co.uk or check the WebShop for more details as soon as we get them on there.

Restocking Of New & Old Items

A very busy week with work resumed on lots of projects and a little something that we don’t normally do. We have some very important news regarding our WebShop, lots more new stock with bling for an EcoBoost Mustang requested by popular demand. But we start with the Park & Pic of our first Non Mustang!

Park & Pic

This is particular car is owned by a very good customer of ours who also owns a Mustang fastback that we look after for him on a regular basis. As a favour we will service other American Classics cars on the condition that there is no rush for us to complete the work, and you are a good customer. It probably doesn’t need to be said that we have to order the parts in for that particular car. This is a great looking 1963 Corvette Sting Ray sitting outside our offices in a sunset.

The car a had a blowing exhaust manifold, and the brakes were pulling noticeably to one side. We had her in up on the ramps to see what was going on, we replaced the manifold gaskets and replaced the front wheel cylinders as one was leaking. The brakes were adjusted all round and the mandatory brake bleed.

Then it was time for a road test, this is a sweet car and sounds as good as she looks. A real pleasure to have her in for some work.

Competition Prize Winner. 

A few weeks ago we had a colouring in competition and we announced the winner as Aaron Botevyle, aged 10. Well we sent the prize to him and here is the young gentleman himself with the “Game” vouchers and some goodies for Easter too. Again well done Aaron.

Ecoboost Bling Parts:

We have had a few requests to get some “bling” parts for the 2015 on Ecoboost Mustangs. We have listened to you and we can announce we have some nice under hood bling for you. We have taken a few before and after shots along with the part number for ordering online from our WebShop.

Coolant Cap:

Washer Cap

Master Brake Fluid Cap:

Oil Filler Cap

Oil Dipstick Cover and Fuel Filler Cap:

Fuse Box Cover:

The finished blinged up result:

An Important WebShop Announcement:

We are pleased to say that we are now at the point where the Mustang Maniac WebShop is now a self-supporting 24/7, 365 days a year service. This is the intention of Mustang Maniac retail strategy going forward to be a predominately online retail supplier. Adam and his team just don’t have the time to take orders over the phone anymore as they work in yard on the cars – their first passions. There has been a minority of customers who have been complaining about the price of our postage. We have mentioned before that we courier our products out to you and the minimum our couriers charge us is £8 + vat at 20%, that’s the £9.60 amount we pass on to you. So if you order a single cigarette lighter, or order more items that can fit in that particular parcel then it will be £9.60 regardless of the number of items in it. We of course still offer a collection service if the cost of postage is too much and we will be pleased to see you, or you can arrange your own collection service as long as you email us first on adam@mustangmaniac.co.uk to let us know when this will be so it can be prepared ready. In the past we have had to make trips to the post office two or three times as day, we get charged for the recorded delivery, it uses our fuel and our time to get there and back which worked out more expensive to us as business. The couriers we use will give you next day delivery (were possible), if ordered with us before 11.30 am, we think that is good service. Unfortunately the “Enos Post” option has been discontinued due to the occasional lost items and inconsistent delivery times which was unacceptable to our high levels of customer service satisfaction.

As we are now moving to the online trading now we have produced a “user guide” for the WebShop which will be soon uploaded to the WebShop site as follows:

“Here at Mustang maniac we are committed to the right parts for the right cars/people. To ensure our high level of service continues we need your help.

Our telephone lines have been ringing of the hook with questions, which at times, has prevented us from shipping orders and stocking the shelves with exciting new lines. Most of these could arguably have be solved online, so, how can you help us, or, more importantly, help us to help you?

Our most common questions are around stock levels, part fitment (if this is the correct part for the car) and overseas shipping costs.

The first is easy to solve:

If a part is stated as ‘Currently in stock’ in green, rest assured that part is on our shelves and ready to ship.

When looking online, if a part is marked as ‘Currently out of stock’ this means it’s either on it’s way from the states to be replenished, or, your order will prompt us ordering more from our suppliers and we will give you an arrival estimate once the order is placed.

The third stock level you may see is ‘Special Order Item’. This is reserved for more specialist items and as a result, we order these in only when requested, so, your online order will kick-start this process, and we will again give you an estimated time of arrival once your order is placed.

Overseas orders are equally as simple, in that we ask you to go through the standard ordering process, if needs be using our address/postcode to complete the order, then, once we have picked, packed and most importantly weighed your complete order, we will contact you with a balance price for the shipping. Don’t panic, until your order has left our building, you can always cancel it with no charge, so don’t fret over not knowing the postage price first.

You are also welcome to arrange your own courier, though we ask you send an email requesting this as soon as your order is placed: adam@mustangmaniac.co.uk with the subject: Request to Collect.

Lastly, part fitment. This is always a tricky one, as over the phone technical support can be challenging at the best of times. As a result, we ask you to trust our model year/descriptions online, but, that if you do still have questions, that they be emailed to: adam@mustangmaniac.co.uk containing as much information as you can, and where possible photos (a picture does tell a 1000 words) so we can best advice the part you need. This communication will be in the form of part numbers, which you can use to search our online store, and complete your order online.

Having a web shop means we are ‘open’ 24hours a day, 7days a week, 365days a year, saying this, our shipping is Mon-Fri, with orders completed before 11:30am being sent out ‘Same Day’, not bad for a ‘small parts distributor’ from the UK.

Using email is the best method for general contact too, allowing us to give you a thorough answer to your question and even provide links for what you’re looking for online. This also includes the progress of your order, online order returns and service/restoration requests.

Mustang Maniac isn’t some huge corporation interested in only taking your money, we are a family run business who care about you and your Mustang. We hope our reputation of stocking only the finest Mustang parts and Accessories precedes us, so, your feedback is always gratefully received. Find us on FaceBook and keep up to date with our weekly Blog.”

 

On the WebShop we define our “Terms & Conditions” for returns as the following;

RETURNS

Returns to Mustang Maniac must be made within 30 days of receiving it. Therefore, always inspect your order immediately upon receipt to make sure it is correct and undamaged. After 30 days we cannot accept returns for any reason including errors and defects. To return anything within the 30-day limit, the following procedure must be followed:

  1. Contact our Customer Service department by Phone or Email and obtain a Return Authorisation (RA) Number. This number must appear on the front of the package you are returning.
  2. Include the following with your return: (a) a copy of your original invoice and (b) a note stating why you are returning the item and whether you want a refund, replacement part or credit on account.
  3. Insure the return package and pay the shipping charges. We are NOT responsible for any lost or damaged merchandise returned to us. All returns are accepted subject to inspection by Mustang Maniac. WE DO NOT ACCEPT RETURNED PARTS WHICH HAVE BEEN USED, MODIFIED, DAMAGED, OR PAINTED.
  4. Mustang Maniac is not responsible for any installation charges. If Mustang Maniac is at fault, we will promptly refund your return delivery charges. Mustang Maniac is NOT responsible for air-freight charges or boxing/packing services.

We mention this now because recently we have had some returned orders from a few random customers who have returned their items just under a year ago, with no packaging and the odd damaged item. It doesn’t take much to work out that we can’t resell those items again. Adam still refunded these items as a good will gesture, but in the future there will be a discretionary decision by Adam if we will refund these items in the future which could also be subject to a 20% restocking fee if he agrees to it.. This does not affect your statuary rights, this is for such items that were purchased, but just no longer wanted. If you are outside the returns policy guidelines please drop Adam an email and he will respond to your on individual basis. A recent example of this was that a full exhaust system was purchased and later given to a third party garage for them to fit the full exhaust system. They told our customer that it didn’t fit and he should return it for that reason. The exhaust was returned and in no fit state to resell again. So we decided to wait until one of our own cars needed an exhaust and fit it. Needless to say, for us the exhaust was a straight forward fit with no problems, apart from undoing the damage that the third party garage had caused to the exhaust mounts trying to fit it. Any company can’t sustain hundreds of pounds worth of refunds to be returned damaged and have to potentially scrap those parts. We were in fortunate situation to be able to repair and re-use those parts.

For the full “Terms and Conditions” click here.

For the User Guide click here, or see the menu above “WebShop Online Ordering” for all the links.

Customers Cars:

Next week we will have some pictures for you of the “Onion” Mustang! No we haven’t forgotten about her at all, but here is a sneak peek, shh don’t tell Yogi we snapped a picture of his work in progress!

Have a great Easter from all of us at Mustang Maniac.